The Agency may increase prices up to 20 days before travel due to changes in exchange rates, tariffs or other unforeseen costs. If the increase exceeds 8%, the Traveler may terminate the Contract with a refund of the amount paid, provided that the Agency is notified within two business days.

If the Agency significantly changes the program before the start of the trip, the Traveler has the right to accept the changes or cancel with a refund of the amount paid. If the changes occur during the trip, the Agency will compensate the difference in price or ensure the Traveler's return.

Travelers may terminate the contract without paying any termination fee and receive a full refund of all payments if any of the essential elements of the package other than the price are significantly changed.

If the trader responsible for the package cancels the package before the start of the package, travellers are entitled to a refund and, where appropriate, compensation.

If the organiser, or in some Member States the retailer, becomes insolvent, reimbursement shall be ensured. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the traveller shall be ensured.

Refund possible within 14 days.

The refund is made in the same way as the payment.

When registering, the traveler pays an advance payment of 30% of the total price of the arrangement, unless the Travel Program stipulates otherwise. The remaining amount must be paid before the start of the trip or insured in another agreed way. If the Traveler does not make the payment within the stipulated period, it will be considered that he has given up without the right to refund the advance payment.

TRAVEL CANCELLATION BY THE PASSENGER

The traveler may cancel the trip in writing, with cancellation fees being charged according to the time remaining until the start of the trip:

Travel in Croatia:

45+ days before departure: 15% (min. €15),

44 – 30 days: 30%,

29 – 15 days: 50%,

14 – 8 days: 80%,

7 days or less: 100%.

Bus travel in Europe:

50+ days before departure: 15% (min. €30),

49 – 35 days: 30%,

34 – 20 days: 50%,

19 – 10 days: 80%,

9 days or less: 100%.

Air travel and cruises:

60+ days before departure: 15% (min. €50),

59 – 45 days: 30%,

44 – 30 days: 50%,

29 – 20 days: 80%,

19 days or less: 100%.

These fees also apply to changes of date or accommodation. If the Passenger finds a replacement, the Agency may charge administrative costs.

The traveler may submit a written complaint about a non-performed or incorrectly performed service within 8 days after the trip. It is recommended to address the complaint to the service provider on site and request a written confirmation. Group complaints are not acceptable.

The agency responds within 15 days, with the possibility of an extension for an additional 15 days. If the complaint is founded, the Traveler has the right to return the unused services, but not the entire arrangement. With "Last minute" offers, complaints about the quality of accommodation are not possible.

Until the Agency resolves the complaint, the Traveler may not involve third parties (e.g. court, media).

HOW TO SUBMIT A COMPLAINT

In accordance with the laws, complaints are submitted:

Poštom na: Mon Travel, Vukovar, Široki put 18

E-mailom na: info@montravelagency.com

The agency acknowledges receipt and responds within 15 days.

The traveler may use alternative dispute resolution methods, including the Conciliation Center at the Croatian Chamber of Commerce or the European Platform for Online Dispute Resolution.