PERSONAL DATA PROTECTION
The traveler voluntarily provides personal data that is used exclusively for the realization of the contracted trip. The agency guarantees data protection according to legal regulations and shares it only with partners necessary for the realization of the trip (eg accommodation, insurance, transport). The passenger agrees to the use of his data for further communication with the Agency.
The Agency applies appropriate data protection measures to prevent unauthorized access, loss or misuse.
COMPLAINT RESOLUTION
The traveler may submit a written complaint about a non-performed or incorrectly performed service within 8 days after the trip. It is recommended to address the complaint to the service provider on site and request a written confirmation. Group complaints are not acceptable.
The agency responds within 15 days, with the possibility of an extension for an additional 15 days. If the complaint is founded, the Traveler has the right to return the unused services, but not the entire arrangement. With "Last minute" offers, complaints about the quality of accommodation are not possible.
Until the Agency resolves the complaint, the Traveler may not involve third parties (e.g. court, media).
HOW TO SUBMIT A COMPLAINT
In accordance with the laws, complaints are submitted:
By mail to: Mon Travel tourism business and travel agency, Vukovar, Široki put 18
By e-mail to: montravel.vu@gmail.com
The agency acknowledges receipt and responds within 15 days.
The traveler may use alternative dispute resolution methods, including the Conciliation Center at the Croatian Chamber of Commerce or the European Platform for Online Dispute Resolution.
GUARANTEE AND LIABILITY INSURANCE
In the event of the Agency's insolvency, passengers should contact the insurer:
Insurer: Croatia osiguranje d.d.
Address: Vatroslava Jagića 33, 10000 Zagreb
Phone: 01/072 00 1884
Policy number: 298210400063 (guarantee), 078210032070 (liability)
The agency offers additional travel insurance: health, cancellation, accident and luggage insurance.
LUGGAGE
Luggage transportation within the carrier's permitted weight is free of charge. Excess luggage is paid by the passenger. The agency is not responsible for lost or damaged luggage and recommends luggage insurance.
TRAVEL DOCUMENTS AND PASSENGER OBLIGATIONS
The traveler must have valid travel documents and comply with visa, border, customs and health regulations. The Agency is not responsible for the consequences of non-compliance with regulations.
For information on visas and security: https://www.mvep.hr
FINAL PROVISIONS
By signing the contract, the Traveler confirms that he/she is familiar with and agrees to the terms and conditions. In the event of a dispute, the competent court is the one based at the Agency's headquarters, applying Croatian law.
PERSONAL DATA PROTECTION (GDPR)
The Mon Travel travel agency attaches great importance to the protection of personal data. All data is processed in accordance with the EU General Data Protection Regulation (GDPR) and other applicable regulations.
The collected data is used exclusively for the provision of contracted services.
Data is not forwarded to third parties except when necessary (accommodation, transportation, insurance).
Data transfer takes place via a secure server.
Travelers have the right to view, modify and delete their data by sending a request to montravel.vu@gmail.com
Use of cookies
Cookies enable the Mon Travel Travel Agency to collect statistical data about user behavior on https://montravelagency.com (e.g., which parts of the website users spend the longest time on, and where the shortest), which Internet browser (e.g., Internet Explorer, Opera, Safari, Google Chrome, Firefox) is used, and the like.
Kolačići su mali skup podataka poslan sa poslužitelja https:// montravelagency.com na računalo korisnika, a služi kao anonimni identifikator. Kolačići se također koriste za lakšu navigaciju kroz Internet stranice (npr. ne morate svaki put iznova unositi podatke za registraciju). Kolačići se ne koriste s ciljem pristupa korisničkim podacima ili kako bi se pratile aktivnosti korisnika nakon napuštanja https:// montravelagency.com
The Mon Travel travel agency reserves the right to use cookies at https://montravelagency.com, but each user can prohibit receiving cookies by editing/changing the settings in their Internet browser.
Links
https://montravelagency.com contains links to other websites (e.g. Facebook, Instagram, etc.). Accordingly, we warn and ask users to take into account that the Mon Travel Tourist Agency cannot be responsible for respecting privacy on the aforementioned websites. Therefore, we encourage users to read the Privacy Statement of each website they access.
Digital marketing
Contact information, such as name and e-mail address, is necessary in case you want to use the services of receiving promotional materials from the Mon Travel Travel Agency. Promotional materials include information about services and special offers and news (English newsletter).
The service can be disabled at any time by activating the "Unsubscribe" link at the end of the email or by sending a request to be removed from the digital marketing list to montravel.vu@gmail.com
